Complaints Procedure
If you are unhappy with any part of our service, please tell us — we take complaints seriously and would rather hear about a problem than not.
How to complain
Contact us by telephone on 0800 246 1961 or by email at hello@pendragonlegacy.co.uk, with your order reference if you have one. We will acknowledge your complaint and respond as quickly as we can.
A full written complaints procedure, including response timescales and escalation routes, is being finalised and will be published here.